Our Policies

1. Terms & Conditions

Effective Date: 17th April 2026

Welcome to OTOMATE ONLINE SERVICE (M) SDN. BHD. (“we”, “us”, “our”). By accessing or using our website https://www.otomate88.com.my/, you agree to comply with and be bound by the following Terms & Conditions.

1. Use of Website

  • You must be at least 18 years old or have legal parental/guardian consent to use this website.
  • You agree not to misuse the website or engage in fraudulent activities.

2. Product Information

  • We sell motor vehicle parts, accessories, tools, and related goods.
  • Product descriptions, images, and specifications are provided for reference only. Minor variations may occur.

3. Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order at our discretion.

4. Pricing

  • Prices are in Malaysian Ringgit (MYR).
  • Prices may change without prior notice.

5. Limitation of Liability

  • We are not liable for any indirect or consequential loss arising from product usage.

6. Governing Law

  • These Terms shall be governed by the laws of Malaysia.

 

———————————————————————————————————————–

2. Privacy Policy

Effective Date: 17th April 2026

OTOMATE ONLINE SERVICE (M) SDN. BHD. respects your privacy and complies with the Personal Data Protection Act 2010 (PDPA Malaysia).

1. Information We Collect

  • Name, phone number, email address, billing/shipping address
  • Payment details (processed via secure third-party providers)
  • Website usage data (cookies, IP address)

2. Use of Personal Data

We use your data to:

  • Process orders and payments
  • Deliver products
  • Provide customer support
  • Improve website experience

3. Data Protection

  • We implement reasonable security measures to protect your data.

4. Disclosure

We do not sell your personal data. Data may be shared with:

  • Courier/shipping providers
  • Payment gateways
  • Legal authorities if required by law

5. Cookies

  • Our website uses cookies to enhance user experience.

6. Your Rights

  • You may request access, correction, or deletion of your personal data by contacting us.

 

———————————————————————————————————————–

3. Refund / Return Policy

Effective Date: 17th April 2026

We aim to ensure customer satisfaction.

1. Return Eligibility

  • Items must be returned within 7–14 days of receipt.
  • Items must be unused, in original packaging, and in resellable condition.

2. Non-Returnable Items

  • Electrical components that have been installed
  • Customized or special-order items
  • Clearance or discounted items (unless defective)

3. Refund Conditions

  • Refunds are issued only after inspection and approval.
  • Shipping fees are non-refundable unless due to our error.

4. Defective Items

  • Customers must report defects within 48–72 hours of receiving goods.

5. Refund Method

  • Refunds will be made via original payment method or store credit.

 

———————————————————————————————————————–

4. Shipping Policy

Effective Date: 17th April 2026

1. Delivery Coverage

  • We deliver within Malaysia only unless stated otherwise.

2. Processing Time

  • Orders are processed within 1–3 working daysafter payment confirmation.

3. Delivery Time

  • Peninsular Malaysia: 2–5 working days
  • East Malaysia: 3–7 working days

4. Shipping Fees

  • Fees vary based on weight, size, and location.
  • Exact charges will be shown at checkout.

5. Delays

  • We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.

6. Tracking

  • Tracking details will be provided once the order is shipped.

 

———————————————————————————————————————–

5. Warranty & Exchange Policy

Effective Date: 17th April 2026

1. Warranty Coverage

  • Selected products may come with manufacturer warranty.
  • Warranty period varies by product type.

2. Warranty Exclusions

Warranty does not cover:

  • Improper installation
  • Misuse or negligence
  • Normal wear and tear
  • Unauthorized modifications

3. Exchange Policy

  • Exchanges are allowed for defective or incorrect items only.
  • Items must be reported within 7 days of receipt.

4. Process

  • Customers must provide proof of purchase and product evidence (photos/videos).

5. Final Decision

  • Warranty claims are subject to inspection and approval by OTOMATE ONLINE SERVICE (M) SDN. BHD. or supplier.

 

———————————————————————————————————————–

6. Terms of Service

These Terms of Service govern your use of our website and services.

1. Acceptance

  • By using this website, you agree to all policies including Terms & Conditions, Privacy Policy, Shipping, Refund, and Warranty terms.

2. Service Availability

  • We reserve the right to modify or discontinue services without notice.

3. Account Responsibility

  • You are responsible for maintaining the confidentiality of your account.

4. Prohibited Activities

Users must not:

  • Hack, spam, or interfere with website operations
  • Provide false information
  • Use the platform for illegal activities

5. Intellectual Property

  • All content on this website belongs to OTOMATE ONLINE SERVICE (M) SDN. BHD.

6. Limitation of Service

  • We do not guarantee uninterrupted or error-free service.

 

———————————————————————————————————————–